Application & Support Engineer (Level 2 – L2 Support)

Direct Manager

Application Admin

Report to

PM & CTO & App Admin

Job Description

The role of application & support Engineer as the level 2 support is responsible to administrate and support the application, through specific tasks including configuring, monitoring, tuning, updating and troubleshooting the application, also supporting the 1st level support (L1) team.

Job Responsibility

The main job responsibilities are

• Application administration.
• Configure, monitoring, tuning and updating the application.
• Ensure the overall health and performance of the application.
• Manage application users, authorizations, and profiles.
• Log and process analysis.
• Monitor application system (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
• Supporting L1 support team.

Qualification

Associate or Bachelor’s degree in Computer Science, Information Technology, application Administration, or a closely related field, or equivalent experience required.

Experience

• +1 years’ experience as application / system administration.
• Experience in team management and technical support.

Skills

• Knowledge in application and / or system administration.
• Basic knowledge of Windows and UNIX based operating systems;
• Internet technologies and web server’s basic knowledge;
• Data analytic is a plus.
• Good knowledge in monitoring and technical support.