Application Administrator

Direct Manager

CTO or Customer Service

Report to

PM & CTO

Job Description

The role of application administrator is responsible to administrate the platform on the application level, managing its service requirement and providing technical support as required, ensuring stability, integrity, and efficient operation of the application and services that support core company functions. Also the responsibility includes configuring, monitoring, tuning, updating and troubleshooting the application, as well managing the application and support team – Level 2 (L2) support team.

Job Responsibility

The main job responsibilities are

• Management and administration of the application.
• Configure, monitoring, tuning and updating the application.
• Ensure the overall health and performance of the application.
• Manage application users, authorizations, and profiles.
• Log and process analysis.
• Monitor application system (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
• Analysis and reporting of incidents to the vendor, technical support for the testing of software solutions  delivered by the vendor.
• Keep the SOP document updated.
• Managing level 2 (L2) support team.

Qualification

Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

Experience

• +2 years’ experience as application / system administration.
• Experience in team management and technical support.

Skills

• Knowledge in application and / or system administration.
• Basic knowledge of Windows and UNIX based operating systems;
•  Internet technologies and web server’s basic knowledge;
• Knowledge of Bank Information Systems modules is an advantage – products, accounts, clients, transactions,payments, loans, deposits, cards;
• Data analytic.
• Good knowledge in monitoring and technical support.